Nimmi

Support & Help Center

How can we help you?

A real person reads and answers every email at support@nimmi.food within two business days. Friendly, thoughtful assistance for your weeknight cooking routine.

Reply within 2 business days Free aisle map updates Authentic recipe feedback

Cancel a subscription

  1. Open the Settings app on your iPhone.
  2. Tap your Name / Apple Account banner at the top, then tap Subscriptions.
  3. Select Nimmi from the list, then tap Cancel Subscription.

You keep full access until the end of your current billing or trial period. Deleting the app does not automatically cancel an Apple subscription, and only Apple can cancel it directly through your device Settings. You can also manage all your Apple subscriptions online at apps.apple.com/account/subscriptions. Review our complete subscription terms.

Restore a purchase on a new iPhone

Sign in with the same Apple Account you used to purchase Nimmi. Open the app, navigate to Settings → Restore purchases. Because Nimmi requires no username or password, your subscription status travels with your Apple Account securely.

Ask for a refund

Apple processes and manages all billing and refunds for App Store purchases. You can request a refund directly from Apple at reportaproblem.apple.com. If a technical issue or bug prompted your request, please email us as well so our team can resolve it immediately.

My grocery store isn't in the list

Tell us the store name and city at support@nimmi.food. Aisle maps are distributed as live cloud data updates, which means newly mapped stores arrive on your iPhone without requiring an App Store release. Independent ethnic supermarkets (halal butchers, South Asian, East Asian, West African, and Caribbean grocers) are given first priority.

Something looks wrong with a recipe

If a recipe differs from traditional cooking techniques, if a measurement appears off, or if an ingredient requires a “check the label” note and doesn't have one, please write to us at support@nimmi.food with the recipe name. Feedback from cooks who grew up making these dishes is the most valuable input we receive.

My meal plan came back short

This is by design. Your dietary requirements (Halal, Vegetarian, Gluten-Free, No Dairy, etc.) are treated as strict constraints. If our current library cannot satisfy all criteria for 7 days, Nimmi will return fewer nights rather than quietly compromise your dietary principles. Enabling additional cuisines in Settings typically expands your options.

Where is my data stored?

Nimmi operates without user accounts or custom servers: your cuisines, family size, dietary constraints, weekly meal plans, and grocery lists remain exclusively on your iPhone. Deleting the app removes all local data. Learn more in our Privacy Policy.

Accessibility & VoiceOver

Nimmi is optimized for Apple VoiceOver and Dynamic Type across all standard accessibility text sizes. The app fully supports iOS Light and Dark appearances and never relies solely on color to communicate state. If you encounter any accessibility barrier, please notify us so we can treat it as an urgent bug.

System Requirements

Nimmi requires an iPhone running iOS 18 or later. The core app operates fully offline once downloaded.

Direct Email Support

Need extra help or have a business inquiry? Email us directly at support@nimmi.food.

Tip: Including your iPhone model, iOS version, and the app version from Settings → About in Nimmi helps us diagnose your question faster.

Send Email to Support